Frequently Asked Questions
Everything you need to know about your Yū experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Visit our Returns Portal to start your request.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What materials are used in Yū garments?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium linen to ensure longevity and comfort.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.